Legal

Privacy Policy

This page explains what information MetVPN collects, what we do not log, and how account, billing, support, and website data are handled.

Information we collect

MetVPN collects the information needed to create and manage your account, process subscriptions, and provide customer support. The exact information may depend on how you interact with the site or service.

  • Account details such as your email address and subscription status
  • Payment-related records supplied by billing providers and processors
  • Support messages, diagnostics, and other details you choose to share
  • Basic website activity, such as page visits and form submissions

No-logs commitment

MetVPN is designed around a no-log VPN experience. We do not store browsing activity, traffic destinations, DNS queries, or connection usage details that reveal how the VPN is used.

This no-log position applies to VPN usage data. It does not prevent the service from processing limited account, payment, or support information that is needed to keep subscriptions active and respond to customer requests.

How information is used

We use limited operational data to run and improve the service.

  • Creating accounts and maintaining active subscriptions
  • Handling billing, refunds, fraud prevention, and payment verification
  • Providing customer support and resolving technical issues
  • Sending service notices, product updates, and account communications

Cookies and analytics

The MetVPN website may use cookies or similar technologies to keep the site working correctly, remember preferences, measure performance, and understand how pages are used.

These technologies are used for the website experience and do not change our no-log position for VPN traffic.

Payments and third-party providers

We may rely on third-party services to process payments, manage transactions, send communications, host infrastructure, or provide customer support tools.

  • Payment processors may handle card, PayPal, crypto, or other billing data
  • Infrastructure and support providers may process limited operational details
  • Information may be disclosed when required by law or to protect the service against fraud or abuse

Your rights and choices

Depending on your location, you may have the right to request access to your account information, ask for corrections, or request deletion of personal data that is not required for legal, billing, or fraud-prevention reasons.

You may also opt out of non-essential marketing communications at any time by using unsubscribe controls where available.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the service, legal requirements, or operational practices. When updates are made, the effective date on this page will be revised.

If you have questions about this policy, use the Contact Us page to submit a privacy-related request.