Information we collect
MetVPN collects the information needed to create and manage your account,
process subscriptions, and provide customer support. The exact information may
depend on how you interact with the site or service.
- Account details such as your email address and subscription status
- Payment-related records supplied by billing providers and processors
- Support messages, diagnostics, and other details you choose to share
- Basic website activity, such as page visits and form submissions
No-logs commitment
MetVPN is designed around a no-log VPN experience. We do not store browsing
activity, traffic destinations, DNS queries, or connection usage details that
reveal how the VPN is used.
This no-log position applies to VPN usage data. It does not prevent the service
from processing limited account, payment, or support information that is needed
to keep subscriptions active and respond to customer requests.
How information is used
We use limited operational data to run and improve the service.
- Creating accounts and maintaining active subscriptions
- Handling billing, refunds, fraud prevention, and payment verification
- Providing customer support and resolving technical issues
- Sending service notices, product updates, and account communications
Cookies and analytics
The MetVPN website may use cookies or similar technologies to keep the site
working correctly, remember preferences, measure performance, and understand how
pages are used.
These technologies are used for the website experience and do not change our
no-log position for VPN traffic.
Payments and third-party providers
We may rely on third-party services to process payments, manage transactions,
send communications, host infrastructure, or provide customer support tools.
- Payment processors may handle card, PayPal, crypto, or other billing data
- Infrastructure and support providers may process limited operational details
- Information may be disclosed when required by law or to protect the service against fraud or abuse
Your rights and choices
Depending on your location, you may have the right to request access to your
account information, ask for corrections, or request deletion of personal data
that is not required for legal, billing, or fraud-prevention reasons.
You may also opt out of non-essential marketing communications at any time by
using unsubscribe controls where available.
Policy updates
We may update this Privacy Policy from time to time to reflect changes to the
service, legal requirements, or operational practices. When updates are made,
the effective date on this page will be revised.
If you have questions about this policy, use the Contact Us page to submit a
privacy-related request.