30-day money-back guarantee
New MetVPN purchases are generally covered by a 30-day money-back guarantee starting from the original purchase date. If the service is not the right fit, you may request a refund during that period.
Eligibility
To help us review a refund quickly, requests should be sent from the account holder or include enough order details to identify the subscription.
- Requests should be submitted within 30 days of the original purchase
- The request should include the subscription or billing details needed to locate the order
- Refund availability may depend on payment channel rules or processor limitations
How to request a refund
To request a refund, contact MetVPN support and provide the account email, purchase information, and a brief reason for the request. This helps the support team confirm the order and process the case faster.
How requests are reviewed
Refund requests are reviewed based on account status, purchase timing, payment method, and any signs of fraud or abuse. Where more details are needed, support may ask for clarification before completing the refund.
Refund limitations
Certain situations may reduce or prevent refund eligibility.
- Requests submitted after the 30-day guarantee window
- Repeated refund claims tied to suspected abuse or fraudulent activity
- Cases where account access or transaction details cannot be verified
Processing time
Once approved, refunds are usually sent back to the original payment method. The exact time it takes for the funds to appear may vary based on your payment provider, card network, or processor.